Refund policy



 

IN PENCIL BRAND does not offer refunds on returns, only store credit.

All discounted items are final sale.

All accessories are final sale.

We're sure you'll love your purchases. But hey, if for any reason you don't, we will accept your timely return of unworn, unwashed merchandise with tags, and in its original packaging for STORE CREDIT.

You have 3 days from when your order is received to return your items.

Items returned must be scanned by USPS within 3 days of receipt; returns require an email with a return shipping label request . Once your return is processed, you will receive a store credit minus the shipping costs.

In order to ensure a store credit, receipts MUST be presented with in store returns or shipped back with the returned items.

Credits expire after a year.

We try to keep our inventory as accurate as possible. However, when placing an order, please be aware that
In some cases, your order may not be filled completely.

IN PENCIL is not responsible for lost or stolen packages. Once IN PENCIL ships out the item, we no longer take responsibility for it.

We are not responsible For In-store pickups after 10 days from the first time we called.

Our Store address is:
4924 13th AVE.
Brooklyn NY 11219


Exchanges at our store can be made within 7 days of receiving item, availability not guaranteed. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@inpencilbrand.com. Please note that returns will need to be sent to the following address:

In Pencil Brand

1245 50 street #2A

Brooklyn NY 11219

A return shipping fee of $8.00 will be deducted from your refund.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A return shipping fee of $8.00 will be deducted from your refund.

You can always contact us for any return question at sales@inpencilbrand.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable item 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds support

For any questions or for support we will be happy to serve you! you can always call 929 277 7906 or email us at sales@inpencilbrand.com